Refund policy

At The N Studio, we want you to love your purchase. If there is an issue with your order, we are happy to help in accordance with the policy below.

By placing an order with The N Studio, you agree to the terms outlined in this Refund & Return Policy.

Return Eligibility

We accept returns within 5 days of the delivery date.

To qualify for a return:

Items must be unused, unwashed, and undamaged
Products must be returned in their original packaging and condition
Proof of purchase or order confirmation is required
Returns must be approved before items are sent back

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs for non-defective items.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

How to Start a Return

To request a return, replacement, or refund, please contact us at:

Email: care@shopnstudio.ca
Website: shopnstudio.ca

Please include:

Your order number
Reason for return
Photos/videos if the item is damaged

Once your request is reviewed and approved, return instructions and the return shipping address will be provided.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with clear photo or video proof of:

The product
The packaging
The shipping label (if applicable)

Once approved:

A free replacement will be provided, or
A refund or store credit may be issued

Replacement shipping costs for damaged or defective items are covered by The N Studio.

Minor damage to external packaging that does not affect the product itself is not eligible for refund or replacement.

Exchanges & Replacements

Replacements for damaged or defective items are shipped at no additional cost
If a replacement or exchange is requested for a non-damaged item, customers are responsible for all shipping costs associated with the exchange

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds may be issued:

To the original payment method, or
As store credit or coupon code, where applicable

Please allow 3–7 business days for refunds to appear on your original payment method after approval. Processing times may vary depending on your payment provider.

Processing and refund timelines may be slightly extended during holidays, sales events, or high-order-volume periods.

We reserve the right to refuse returns or refunds that do not meet the conditions outlined in this policy.

Order Cancellations

We typically begin processing orders within 3–4 hours of purchase.

If you need to cancel your order, please contact us as soon as possible after placing it. We will do our best to cancel your order if it has not yet been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled.

Sale & Final Sale Items

Items marked as:

Sale
Discounted
Clearance
Final Sale

are not eligible for return or refund unless they arrive damaged or defective.

Personalized or custom-made items are final sale and cannot be returned or refunded unless they arrive damaged or defective.

Lost or Delivered Packages

Once an order has been marked as delivered by the shipping carrier, The N Studio is not responsible for lost or stolen packages.

Customers are encouraged to verify shipping information carefully and contact the shipping carrier directly regarding delivery-related issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

The N Studio is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Product Care Disclaimer

Our glass tumblers and drinkware products are fragile and should be handled with care.

To help maintain product quality and longevity:

Hand washing is recommended
Avoid extreme temperature changes
Handle glass products carefully to prevent accidental damage
Do not use products in ways not intended

Damage caused by misuse, accidental drops, improper care, or failure to follow care instructions is not eligible for refund or replacement.

Due to lighting, screen settings, and handmade or custom production processes, slight variations in color, design placement, or appearance may occur and are not considered defects.